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Security Contact Us Methods of Payment Shipping Shipping To Non-Continental US Destinations Returns & Exchanges Sales Tax Copyright Product Suitability Agreement SECURITY No one is more concerned about the security of your personal information than we are. This is why Hill House Products has implemented the highest levels of security available today for secure commerce transactions. Your credit card information is encrypted through a secure socket layer server (SSL) so that it cannot be read or copied as the information travels over the Internet. Our web site is secured using a SSL Digital Certificate. This ensures that all information you send to us via the World Wide Web will be encrypted. CONTACT US Please feel free to contact us with questions about your order via email at sales@hillhouseproducts.com, phone at 949-369-8000, or fax your order to 949-369-8008 (fax line only). Our Customer Service Department will reply promptly. If you wish to mail your order, mail to: Hill House Products 226 Calle Pintoresco San Clemente, CA 92672 METHODS OF PAYMENT We accept VISA and MasterCard. If you prefer to pay by check (for mail in orders only), your order will be processed once your check has been received and has cleared our bank. We do not send shipments C.O.D. SHIPPING Orders received by noon PST ship the same day on weekdays via UPS, if all parts are in stock. All orders in the U.S. contiguous 48 states are shipped UPS, unless to a P.O. Box. Non continental U.S. (contiguous 48 states) orders may be shipped via an alternate carrier such as USPS (United States Postal Service) and then transferred to a local carrier at the delivery destination. Click here to see approximate UPS shipping time from our warehouse to you. Click here to track your order on the UPS tracking site. Orders not shipped within 30 days will be cancelled. SHIPPING TO NON-CONTINENTAL U.S. (contiguous 48 states) DESTINATIONS Shipping fees to Non-Continental U.S. destinations will be billed the actual fee, once calculated. We will send an email with the shipping fees and wait for customer approval prior to processing the order. Destination taxes are the sole responsibility of the customer and are not paid by hillhouseproducts.com. RETURNS & EXCHANGES If you are not satisfied with your purchase and wish to make an exchange or return, you will need to Email sales@hillhouseproducts.com to acquire a Return of Merchandise Authorization Number (RMA). Merchandise returned without an RMA will be not be accepted and returned to the sender. We are happy to exchange the product(s) or credit the purchaser's credit card for the merchandise received within 30 days of the customer's receipt of the merchandise. We are not able to accept return or exchange requests after 30 days of the customer's receipt of the merchandise. Returns must include the original invoice. Returns based on anything other than defective merchandise will be subject to the original shipping and handling costs. It is the responsibility of the purchaser to pay for all shipping on any returns or exchanges. Restocking, repair or replacement fees may apply. All returns must be unused and in unopened original packaging and include all items and manuals originally shipped. For all returns be sure to make a note on the receipt as to what you wish shipped in exchange for the returned item(s). All Returns Ship To: Hill House Products 226 Calle Pintoresco San Clemente, CA 92672 SALES TAX State Sales tax will be charged on all orders delivered within the state of California. There is no sales tax on orders delivered outside of the State of California. COPYRIGHT. All products mentioned are registered trademarks or trademarks of their respective companies. Proprietary contents contained herein are the sole property of Hill House Products and may not be reprinted, reproduced or transmitted in any form without written permission. Hill House Products grants permission to electronically copy and to print hard copy portions of this site for the sole purpose of placing an order with or through Hill House Products, or using this site as a shopping resource. Any other use of materials on this site, including reproduction for purposes other than those noted above, modification, distribution, or republication, without prior written permission from Hill House Products is strictly prohibited. All rights reserved. PRODUCT SUITABILITY All information presented is based on data believed to be reliable. It is offered for evaluation and comparison, but is not to be considered a warranty of any kind. Seller makes no warranty, expressed or implied, concerning any product, the merchantability or fitness thereof. Seller's maximum obligation under this warranty shall be limited to a refund of purchase price or replacement of product proven defective. Hill House Products shall in no event be responsible for consequential damages of any nature or amount. Determination of suitability of product for uses and applications contemplated by purchaser shall be the sole responsibility of purchaser. AGREEMENT Acceptance of delivery of any product constitutes purchaser's acceptance of this agreement and subjects purchaser to its contents. Any purchaser of merchandise from Hill House Products pursuant to this Internet advertisement agrees that any and all claims and controversies regarding the sale of merchandise to said purchaser(s) shall be subject solely to the jurisdiction of the Court of the State of California..